Deposits & Withdrawals Guide

How the Cashier Works

The bons cashier is the dedicated area of your account where all financial movements are managed. Your account balance is held in PHP and is clearly displayed throughout the platform using the ₱ symbol. To ensure a seamless experience, deposits and withdrawals are handled within a single interface, allowing you to switch between adding funds and requesting payouts easily.

It is important to understand that while deposits are integrated with payment providers for efficiency, withdrawals are handled as review requests. When you submit a payout, it enters a queue for verification to ensure all security requirements are met before the funds are released to your chosen method.

Payment Method Categories in the Philippines

How to Deposit

1. 1

   Log In

   Access your account using your credentials via the official website or the bons app to enter the secure member area.

2. 2

   Open the Cashier

   Navigate to the deposit section of your account menu to open the payment interface where all available options are listed.

3. 3

   Select Payment Category

   Choose the category that suits you best, such as an e-wallet or bank transfer, from the list of available methods.

4. 4

   Enter Amount

   Input the specific amount in ₱ you wish to deposit into your account, ensuring it fits within your personal budget.

5. 5

   Confirm Transaction

   Follow the prompts to complete the payment in your chosen app or the opened secure payment page. Confirm the details carefully.

6. 6

   Verify Balance

   Check your account balance to see the updated funds. If the balance does not update, please visit our Support Page.

Why Payment Methods Must Be in Your Own Name

One of the most critical rules for maintaining a healthy account at bons is the requirement that all payment methods must belong to the account holder. This means the name on your registered account must exactly match the name on the bank account, e-wallet, or card used for transactions.

This policy is not a bureaucratic hurdle but a vital security measure to protect your funds. By ensuring a one-to-one match, we prevent unauthorized third parties from depositing into or withdrawing from your account. Third-party payments are automatically rejected and returned to the source. Failure to adhere to this rule is the primary reason for withdrawal delays, as mismatched names block the payout process for safety reasons.

How to Request a Withdrawal

1. 1

   Complete Verification

   Ensure your identity verification is fully completed; this is a mandatory requirement before your first payout can be approved.

2. 2

   Settle Active Bonuses

   Check that any active bonuses are either completed or closed. Visit the Bonus Page to check wagering requirements.

3. 3

   Open the Cashier

   Enter the cashier area and switch from the deposit tab to the withdrawal/payout tab to begin your request.

4. 4

   Choose Payout Method

   Select the method where you wish to receive your funds, typically the same method used for your initial deposit.

5. 5

   Submit Request

   Enter the amount you wish to withdraw and submit the request for review by our financial team.

6. 6

   Track Status

   Monitor the status of your request within your account history. You will be notified once the review is complete and funds are sent.

Account Verification and Your First Payout

Account verification, often referred to as KYC, is the process of confirming that you are who you say you are. Every regulated operator conducts this process to ensure the integrity of the gaming environment and to prevent financial crimes. Rather than requiring this for every transaction, we request it only once to ensure a smooth experience for all future withdrawals.

Typically, you will be asked to provide a few standard documents: a clear image of an official photo ID, a recent document verifying your registered address, and proof that the payment method used belongs to you. These documents are reviewed by our security team to verify the account's authenticity.

To avoid any delays when you win, we strongly recommend uploading these documents before initiating your first withdrawal. For a fast approval, ensure your uploads are high-quality: all four corners of the document must be visible, the text must be legible, and the images must be well-lit without glare.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can pause a payout request. Common reasons include:

• Verification Pending: Your identity documents may still be under review. Please check your email for any requests for clearer images.
• Active Bonus Present: Wagering requirements for a promotion may not yet be met. Complete the requirements or contact support to settle the bonus.
• Payment Method Mismatch: The payout method does not match the deposit source or the account name. Ensure you are using your own account.
• Incorrect Details: A typo in the account number or name can cause a bounce-back. Review your payment details in the account settings.
• External Checks: Some banks or e-wallets perform their own security checks before crediting funds, which are beyond the platform's control.

If your request remains pending, please contact our Support Team. To speed up the process, please have your user ID and the transaction reference number ready.

How Currency and Amounts are Displayed

For consistency and clarity, all balances and transactions on our platform are managed in Philippine Pesos (PHP), denoted by the ₱ symbol. This ensures that players have a clear understanding of their actual balance at all times.

In cases where a chosen payment provider operates in a different currency, the conversion is handled automatically by the payment provider. The final amount shown on the confirmation screen before you finalize the transaction is the active amount that will be processed.

Staying in Control of Your Deposit Budget

Responsible gaming is at the heart of the bons experience. To help you manage your spending, we provide built-in account tools that allow you to set deposit limits. These limits can be configured within your account settings, allowing you to decide how much you are comfortable spending over specific periods.

Please note that for your protection, requests to decrease a limit usually take effect faster than requests to increase one. We highly recommend deciding on your budget before opening the cashier, rather than adjusting it after a round of play. For more tools and advice on healthy gaming, please visit our Responsible Gaming page.

Protecting Your Funds and Account Security

Security is a shared responsibility. We encourage all players to utilize the security options provided in their account settings, such as strong passwords and two-factor authentication. Always keep your payment details confidential and never share your login credentials with anyone.

Remember to only perform transactions through the official cashier on the lebons.org domain. Treat any communication—whether via email, SMS, or social media—asking you to transfer money to an external address or a different platform as a fraudulent attempt.